Cancellation & Return Policy
An initial confirmation email is sent to you immediately after a session is scheduled, with a reminder email sent 24-hours before your session. If applicable, a text message reminder is also sent to you 24-hours before your scheduled session.
Classes, Events, & Services Cancellation Policy
Out of respect and consideration to your teacher/guide and other guests, please plan accordingly, and be ready and on time.
Missed appointments are costly in lost time and revenue, and they prevent us from providing services to other clients. In our desire to be effective and fair to all clients, the following policies are honored:
Class/Event Registration Minimum: If we have less than two (2) attendees registered for any given class/event, we will issue a coupon credit to apply towards any future class/event and will notify any registered attendees of schedule changes.
In the event of inclement weather and/or unsafe driving conditions, refunds are issued upon event cancellation.
Late Arrival Policy: To honor all of our guests’ experiences and minimize any disruptions, it is important to arrive no later than the registered start time of the class or event. Arriving any time after the start time may result in no entry. If this is the case, we offer a coupon code equal to the value of your registered ticket to apply to any class or event at The Muse KC. Contact us for support.
Rescheduling Your Class/Event Registration: You may reschedule your class or event registration at any time, up to 2 hours before your scheduled appointment, to a different date offering the same class or event by using the rescheduling link in your confirmation email. You may reschedule as often as needed using this link.
If your booking includes multiple guests, please note that each registration may need to be rescheduled individually.
If you need to reschedule to a different class or event, a coupon code may need to be issued. Please contact us for assistance.
If you contact The Muse KC because you are unable to attend your scheduled appointment but are not yet ready to select a new date, your registration will remain valid for 30 days from the date you contact us. If a new date has not been scheduled within that 30-day period, your registration may be forfeited.
No-Show Policy: Anyone who either forgets or consciously chooses to forgo their registered class or event time for whatever reason will be considered a “no-show” and will be charged the full amount for that session. This amount must be paid before the next scheduled appointment. If there is credit remaining on your account (pre-paid sessions, gift certificates, etc), the full amount of that session will be removed from your account. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that opening.
24-Hour Advance Notice is Required for Private Group Cancellations: We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24-hour notice for canceling or rescheduling your appointment.
Requesting to cancel a class or event registration may be done at any time by contacting us before your scheduled appointment, and are offered the following options for canceled services and events refunds:
Issued a coupon code with the value of the service cost as a credit that may be applied to any class or event at The Muse KC.
Issue a refund to the original payment method.
Canceling a class or event and requesting a refund within 24 hours before your scheduled registration time may result in a 50% maximum refund, and may either be issued as a coupon code credit for a future class/event or is issued to the original payment method (exclusions apply).
Review and Acknowledgment
By making a reservation with The Muse KC, you acknowledge that you have read, understood, and agree to our cancellation policy.
Changes to the Policy
The Muse KC reserves the right to modify this cancellation policy at any time.